Privacy Policy

Last Updated: September 3, 2025

This Privacy Policy ("Policy") describes how Trade Open Group ("we," "us," or "our") collects, uses, stores, and protects the personal data of users ("you" or "User") of the website tog.hk ("Site").

We respect your privacy and are committed to protecting your personal data. By using our Site, you consent to the collection and use of information in accordance with this Policy.

1. What Data We Collect

We may collect and process the following categories of personal data:

• Information You Voluntarily Provide:
  • Contact Details: Your name, email address, phone number, company name, and job title when you fill out contact forms on the Site or contact us directly.
  • Message Content: Any other information you share in your inquiries related to our services (e.g., import/export, logistics, customs certification).
• Information Collected Automatically:
  • Technical Data: IP address, browser type and version, operating system, time zone, and device information.
  • Usage Data: Information about how you use our Site, including pages visited, time spent on pages, and other statistics collected through cookies and similar technologies.

2. Purposes of Data Collection and Processing

We use the data we collect for the following purposes:

• To Provide Services: To process your requests, provide consultations, and fulfill our obligations related to international trade and logistics services.
• To Communicate with You: To respond to your questions, send business proposals, and maintain contact with you as a current or potential client.
• To Improve Our Site: To analyze usage statistics in order to improve our Site's functionality, content, and user experience.
• To Ensure Security: To prevent fraud and ensure the security of our Site and data.
• To Comply with Legal Obligations: To fulfill legal requirements imposed on us by the laws of Hong Kong and other applicable jurisdictions.

3. Disclosure of Data to Third Parties

We do not sell or transfer your personal data to third parties, except in the following cases:

• Service Providers and Partners: We may share your data with trusted partners (such as logistics companies or customs brokers) solely for the purpose of fulfilling the services you have requested.
• As Required by Law: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or law enforcement agency).

4. Use of Cookies

Our Site uses cookies to enhance your user experience. Cookies are small text files stored on your device. We use them to analyze traffic and remember your preferences. You can configure your browser to block all cookies or to notify you when they are being sent. However, some features of the Site may not function properly if you do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request the correction of inaccurate or incomplete information.
• Request the deletion of your personal data ("right to be forgotten").
• Object to the processing of your data in certain circumstances.

To exercise these rights, please contact us using the contact information provided below.

7. Changes to This Privacy Policy

We reserve the right to update this Policy at any time. The new version will be effective from the moment it is published on the Site. We encourage you to review this page periodically for any changes.

8. Contact Information

If you have any questions about this Privacy Policy or our data processing practices, please contact us: